eHelp Frequently Asked Questions

Your account may not have been activated yet. Click here to activate your student account in mySAGU.

If you have already activated your account, you may need to reset your password. Click here to do so.

If you can log in to mySAGU, but not Blackboard or Lionmail, you may have an invalid password set in mySAGU. Passwords must be at least 8 characters long and must have at least one capital letter, one lower-case letter, and one number. Passwords also cannot contain your first or last name. To change your password, login to mySAGU and use the Change Password link in the top-left corner.

Courses become available at the beginning of the semester (see the University Calendar for specific dates). If you add courses after this date, there may be a half-hour delay before it becomes available in Blackboard.

If you previously had access to your courses, you may have had your access restricted due to an incomplete requirement such as the Course Enrollment Verification or the SDE 101 Exam. Please check your Lionmail account for information.

When inside a course, look to the left of the Announcements area. There should be an arrow button there at the very edge of the screen that points to the right. Clicking that button will restore the course menu and allow you access to the menu buttons.

The bulk of your course will be in Course Content.

You may have an active pop-up blocker. You can either turn off the pop-up blocker or set it to allow pop-ups from the SAGU website. Our eHelp Setup page has instructions on changing pop-up blocker settings. Internet Explorer users should also follow the instructions on making SAGU a Trusted Site.

To find out your version of Windows, go to: http://windows.microsoft.com/en-us/windows/which-operating-system

To find out your version of Mac OS X, go to the Apple menu and select About This Mac.

See our eHelp Setup page for more information on technology requirements that will help minimize problems with online courses?

This is most commonly a pop-up blocker problem. Please see our eHelp Setup page for instructions to allow pop-up windows in the SAGU online learning environment.

The most common issue when something is missing from a course is that the availability date has passed. This is a time and date set by the instructor in which the assignment or test is no longer viewable to students. Your instructor is the best person to contact about this issue to either help you find the item or to re-open it for you.

Please note: Re-opening, changing dates, or accepting work late for any reason is entirely at the discretion of the instructor.

You will need to contact your instructor for any reopening or resetting of assignment submissions.

Respondus LockDown Browser is a specialized internet browser made specifically to add security features to online tests. Though not used by all instructors, any test designated to use Respondus LockDown Browser will only be accessible through that program. Click here for more information on how to download and use Respondus LockDown Browser.

The best thing to do in this situation is to try to resume the test. If possible, get back into the test using the link in Blackboard. If you are unable to do so, however, you will need to contact your instructor to get the test reset. This will probably mean that you will have to retake the test, since resetting erases previous answers.

Please note: Re-opening, changing dates, or accepting work late for any reason is entirely at the discretion of the instructor.

This problem usually stems from a connection problem between your computer and the school’s website. Try watching other online media, such as streaming videos or music, to see if you have a problem with that. Internet Explorer can also experience this issue when the SAGU site is restricted by security settings. Click here to go to our eHelp Setup page for instructions on making SAGU a Trusted Site.

Yes, you can. For directions on how to do this, click here .

Unfortunately, slides can no longer be printed from online lectures. Some instructors may include printable presentation files in Course Content. If those files are not already available in your course and you would like to request them, contact your instructor.