Campus Life

Student Complaint Process

As an accredited institution, Southwestern Assemblies of God University adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the university’s policies and procedures which can be found in the Student Handbook and/or in specific school catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.

In the event that students believe they have been unfairly treated or have issues with the University that cannot be resolved by the methods outlined in the Southwestern Assemblies of God University’s publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.

Initiating and Processing A Complaint

Any student that wishes to log a complaint must first discuss it with the Dean of Students with the objective of resolving the matter informally. Should this informal discussion fail to resolve the matter, then a formal written complaint must be filed with the Vice President for Student Services. No complaint will be received in which the complainant refuses to commit to written record. All persons against whom a complaint has been filed will be notified of the allegations. A complaint may be withdrawn at any step without prejudice and cannot be reopened.

Procedure

Step 1: The complainant shall file a formal written complaint with the Vice President for Student Services, using the Student Complaint Form that can be acquired from the Student Services office, or on the SAGU website (www.sagu.edu/complaintform). This form should be filed no later than 10 days after the incident involved in the complaint.

Step 2: Upon the evaluation by the Vice President for Student Services, an investigation will be conducted. The investigation may include interviews of all parties involved in the complaint and the gathering of all available evidence. In the event that the matter involves academics, the complaint will be turned over to the Vice President for Academics for investigation.

Step 3: Once the matter has been investigated, the Vice President for Student Services will inform the complainant of the resolution. If the student is not satisfied with the resolution, the complaint shall be transmitted to the President. Whomever the President designates shall meet with the parties of interest. A response to the complaint shall be indicated in writing with a copy furnished to the complainant and the accused. This response will be considered as final.

In the event that a student believes they have been unfairly treated, or have issues with the University that cannot be resolved by the methods outlined above, they have the right to contact our accrediting agencies and/or various state and other governmental agencies (www.sagu.edu/campus-life/complaint-procedure).

Below is contact information for all 50 states, the District of Columbia, and U.S territories.

Alabama

Alabama Commission on Higher Education P. O. Box 302000
Montgomery, AL 36130-2000
Complaint Form

Alaska

Alaska Commission on Postsecondary Education PO Box 110505
Juneau, AK 99811-0505
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Alaska Office of Attorney General Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200 Anchorage, AK 99501

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaint Form (PDF)

Arizona

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007

Student Complaint Procedure

Arkansas

Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201

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Complaint Form (PDF)

Arkansas State Board of Private Career Education 501 Woodlane, Suite 312S
Little Rock, AR 72201
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Students - Complaint Process

California

California Bureau of Private Postsecondary Education P.O. Box 980818
W. Sacramento, CA 95798-0818
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Complaint Form (PDF)

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
Colorado Department of Higher Education Complaint Policy

Connecticut

Connecticut Department of Higher Education 61 Woodland Street
Hartford, CT 06105-2326
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Connecticut Department of Consumer Protection 165 Capitol Avenue
Room 110
Hartford CT 06106
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Consumer Statement PDF

Consumer Complaint Hotline: 800-842-2649

Delaware

Delaware Higher Education Office Carvel State Office Building, 5th Floor 820 N. French Street
Wilmington, DE 19801-3509
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor Wilmington, DE 19801
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

District of Columbia

District of Columbia Office of the State Superintendent of Education Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Complaint Form PDF

Florida

Florida Commission on Independent Education 325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
File a Complaint

Georgia

Georgia Nonpublic Postsecondary Education Commission 2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Student Complaint Process (PDF)

Hawaii

Hawaii State Board of Education P.O. Box 2360
Honolulu Hawaii 96804
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File a Consumer Complaint

Idaho

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037

Illinois

Illinois Board of Higher Education 431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Institutional Complaint Hotline: 217-557-7359

Illinois State Board of Education (ISBE) 100 N. 1st Street
Springfield, Illinois 62777
Contact ISBE

Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
Consumer Protection Division Website message forms
Consumer Fraud Bureau complaint form
(PDF)
Consumer Fraud Hotline: 800-243-0618

Indiana

Indiana Commission on Proprietary Education Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201 Indianapolis IN 46204
Record of Complaint form (PDF) 

Iowa

Iowa Student Aid Commission 603 E. 12th Street
5th Floor
Des Moines, IA 50319
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Constituent Request for Review form PDF (PDF)

Kansas

Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
Complaint Procedure (PDF)  

Kentucky

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
Form to File a Complaint

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Consumer Complaint Form (PDF)

Louisiana

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Consumer Complaint Form (PDF)

Maine

Maine Department of Education Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
Contact the Consumer Protection Division

Maryland

Maryland Higher Education Commission
839 Bestgate Road, Suite 400
Annapolis, MD 21401-3013
How to Resolve a Student Grievance

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
General Complaint Form
Consumer Protection Hotline: 410-528-8662

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Student Complaint Process

Michigan

Michigan Department of Labor & Economic Growth
Office of Postsecondary Services
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
Online School Complaint Form

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

Minnesota Attorney General’s Office 1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
Consumer Report Form (PDF)

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453

Consumer Protection Division
Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947
Contact Us electronic form
Complaint Form (PDF)

Missouri

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Montana

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Consumer Complaint Form (PDF)

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005

Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987
Instructions on Preparing a Complaint (PDF)

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Complaint Form
Consumer Protection Hotline: 800-727-6432

Nevada

Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
Student Complaints Web page

New Hampshire

New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
Complaints Web page

New Jersey

New Jersey Commission on Higher Education PO Box 542
Trenton, NJ 08625
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New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza
P.O. Box 110
Trenton, NJ 08625-0110
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Conflict Resolution Questionnaire (PDF)

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
Complaint form (PDF)

New York

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Information for Complaints - Filing a Complaint About a College or University

New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza - Suite 2101
Albany, New York 12223-1556
Complaint Form

North Carolina

North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603
Student Complaint Form (PDF)

North Carolina Consumer Protection Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
File a Complaint

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
Private & Proprietary Schools Complaint Form (PDF)

North Dakota

North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
Consumer Complaint form (PDF)

Ohio

Ohio State Board of Career Colleges and Schools 35 East Gay Street, Suite 403
Columbus, OH 43215-3138
Grievance / Complaint Form (PDF)
Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414

Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
File a complaint

Oklahoma

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104

Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 731182864

Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
If you have a consumer complaint

Oregon

Oregon Office of Degree Authorization 1500 Valley River Drive
Suite 100
Eugene, OR 97401

Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
Complaint Procedure (Microsoft Word document)

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
Consumer Complaint Form (PDF)

Pennsylvania

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square Harrisburg, PA 17120
Consumer Complaint Form (PDF)

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192

Rhode Island

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Complaint form (PDF) 

South Carolina

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201

South Dakota

South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
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Consumer Complaint Form

Tennessee

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
Complaint Form (rich text file format) 

Texas

Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
Student Complaint Form (PDF)

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752

Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
Consumer Complaint Form (PDF)

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Consumer Protection Complaints

Vermont

Vermont Department of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

Virginia

State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Student Complaint Form (PDF)

Washington

Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Consumer Information  

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Complaints Web page

Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
Contact Form
General Consumer Complaint Form

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Complaint Process
Consumer Complaint Form (PDF)

Wisconsin

Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
P.O. Box 8696
Madison, WI 53708
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Student Complaints

Wyoming

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002

Please Note: This list will be checked and updated annually if necessary.

Subcategories

Next Summer, SAGU launches a groundbreaking student documentary film project. A partnership between SAGU's Digital Media Arts and World Ministries (Missions) programs will send backpack journalists alongside student-led missions efforts. The end result will be a feature-length documentary showing the impact of Mission TEN. Help SAGU make history and train a new generation of media students to impact the world.

We need your help to secure the media equipment needed for this effort.

  • Each Backpack will include:
    • 15-inch laptop computer
    • 1080p HD video camera
    • Portable harddrives
    • Wireless Audio Kit
    • Tripod
    • Tickets to the Trip Destination

>> To give, follow this link and indicate your gift for "Backpack Journalism"

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