Complaint Procedure
Student Complaints
The University regards general complaints with appropriate attention. The student body is regularly polled with respect to academics and student life. Faculty members, Academic Division Chairs, and the Vice President for Academics are approachable concerning classroom and curricular matters. Student Congress executive officers regularly share student concerns with the Vice President for Student Services. Students are welcomed to visit with the Vice President for Student Services to make personal concerns known. Formal written complaints may be filed with the Vice President for Student Services.
Initiating and Processing Complaint
Any student that wishes to log a complaint must first discuss it with the Dean of Students with the objective of resolving the matter informally. Should this informal discussion fail to satisfy the student, then a formal written complaint must be filed with the Vice President for Student Services. No complaint will be received in which the complainant refuses to commit to written record. All persons against whom a complaint has been filed will be notified of the allegations. A complaint may be withdrawn at any step without prejudice and cannot be reopened.
Procedure
- Step 1: The complainant shall file a formal written complaint with the Vice President for Student Services, using the Student Complaint Form that can be acquired from the Student Services office, or on the SAGU website. [hyperlink] This form should be filed no later than 10 days after the incident involved in the complaint.
- Step 2: Upon the evaluation by the Vice President for Students Services, an investigation will be conducted. The investigation may include interviews of all parties involved in the complaint and the gathering of all available evidence. In the event that the matter involves academics, the complaint will be turned over to the Vice President for Academics for investigation.
- Step 3: Once the matter has been investigated, the Vice President for Student Services will inform the complainant of the resolution. If the student is not satisfied with the resolution, the complaint shall be transmitted to the President. Whomever the President designates shall meet with the parties of interest. A response to the complaint shall be indicated in writing with a copy furnished to the complainant and the accused. This response will be considered as final.
In the event that students believe they have been unfairly treated, or have issues with the University that cannot be resolved by the methods outlined above, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.
Student Complaint Process
As an accredited institution, Southwestern Assemblies of God University adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the College’s policies and procedures which can be found in the Student Policy Handbook and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.
In the event that students believe they have been unfairly treated or have issues with the University that cannot be resolved by the methods outlined in the Southwestern Assemblies of God University’s publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.
Southwestern Assemblies of God University is currently working cooperatively with the higher education authorities in all 50 states and other U.S. jurisdictions to ensure compliance with any authorization requirements. Southwestern Assemblies of God University will continue to monitor developments in the laws of these jurisdictions in which it enrolls students and, if authorization or licensure is or becomes necessary, will obtain such additional approvals.
Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Southwestern Assemblies of God University. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Southwestern Assemblies of God University is required to be registered in that jurisdiction. Southwestern Assemblies of God University has made a reasonable effort to ensure that this list is accurate. However, if you have any questions or encounter any problems contacting the appropriate agency, please call University’s office at 972-937-4010 for assistance.
Alabama
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Complaint Form
Alaska
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Email:
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Alaska Office of Attorney General
Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
Email:
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Complaint Form
Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
Arkansas
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
Email:
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Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
Email:
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California
California Bureau of Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
Email:
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Complaint Form
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
Colorado Department of Higher Education Complaint Policy
Connecticut
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Email:
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Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
Email:
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Complaint Form
Consumer Complaint Hotline: 800-842-2649
Delaware
Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
Email:
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Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
Email:
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District of Columbia
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Complaint Form
Florida
Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
Email:
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Complaint Form
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Hawaii
Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
Email:
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Complaint Form
Idaho
Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Illinois
Illinois Board of Higher Education
431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
Email:
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Institutional Complaint Hotline: 217-557-7359 217-557-7359
Illinois State Board of Education (ISBE)
100 N. 1st Street
Springfield, Illinois 62777
Contact ISBE
Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
Consumer Protection Division Website message forms
Complaint Form
Consumer Fraud Hotline: 800-243-0618 800-243-0618
Indiana
Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
Complaint Form
Iowa
Iowa Student Aid Commission
603 E. 12th Street
5th Floor
Des Moines, IA 50319
Email:
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Complaint Form
Kansas
Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
Form to File a Complaint (Microsoft Word document)
Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
Email:
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Complaint Form
Louisiana
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Maine
Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Email:
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Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
Contact the Consumer Protection Division
Maryland
Maryland Higher Education Commission
839 Bestgate Road, Suite 400
Annapolis, MD 21401-3013
How to Resolve a Student Grievance
Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
Email:
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Complaint Form
Consumer Protection Hotline: 410-528-8662 410-528-8662
Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Michigan
Michigan Department of Labor & Economic Growth
Office of .Postsecondary Services
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
Complaint Form
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Online Contact Us form
Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
Complaint Form
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453
Consumer Protection Division
Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947
Contact Us electronic form
Complaint Form
Missouri
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Email:
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Montana
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
Email:
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Complaint Form
Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987
Instructions on Preparing a Complaint (PDF)
Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Complaint Form
Consumer Protection Hotline: 800-727-6432 800-727-6432
Nevada
Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
Complaint Procedures
New Hampshire
New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
Complaint Procedures
New Jersey
New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
Email:
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New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza
P.O. Box 110
Trenton, NJ 08625-0110
Email:
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Conflict Resolution Questionnaire (PDF)
New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
Complaint Form
New York
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY 12234
Email:
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Information for Complaints - Filing a Complaint About a College or University
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza - Suite 2101
Albany, New York 12223-1556
Complaint Form
North Carolina
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603
Complaint Form
North Carolina Consumer Protection
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
File a Complaint
New Mexico
New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
Complaint Form
North Dakota
North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
Email:
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North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
Complaint Form
Ohio
Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138
Complaint Form
Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414
Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
File a complaint
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 731182864
Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
Oregon
Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401
Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
Complaint Procedure (Microsoft Word document)
Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
Complaint Form
Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
Complaint Form
Puerto Rico
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900
Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192
Rhode Island
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Complaint Form
South Carolina
South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
Complaint Form
South Dakota
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
Complaint Form
Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
Complaint Form
Texas
Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
Complaint Form
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
Complaint Form
Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Email:
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Consumer Protection Complaints
Vermont
Vermont Department of Education
State Board of Education
Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
Virginia
State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
Email:
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Complaint Form
Washington
Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
Email:
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Authorization and Evaluation - Consumer Information
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
Email:
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Complaints Web page
Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
Contact Form
Complaint Form
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800
Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301
West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Complaint Form
Wisconsin
Wisconsin Educational Approval Board
30 W. Mifflin St., 9th Floor
P.O. Box 8696
Madison, WI 53708
Email:
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Complaint Form
Wyoming
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
