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Click a question below for details.

Can't find your problem here? Submit a ticket or call us at 1-888-243-3807.

I can’t log in to mySAGU, Lionmail, or Blackboard

Your account may not have been activated yet. Click here to activate your student account in mySAGU.

If you have already activated your account, you may need to reset your password. Click here to do so.

I can log in to mySAGU, but not one of the other systems.

If you can log in to mySAGU, but not Blackboard or Lionmail, you may have an invalid password set in mySAGU. Passwords must be at least 8 characters long and must have at least one capital letter, one lower-case letter, and one number. Passwords also cannot contain your first or last name. To change your password, login to mySAGU and use the Change Password link in the top-left corner.

I logged in to Blackboard and can’t see my classes.

If you previously had access to your courses, you may have had your access restricted due to an incomplete requirement such as the Course Enrollment Verification or the SDE 101 Exam. Please check your Lionmail account for information.

I don’t see anything in my courses.

When inside a course, look to the left of the Announcements area. There should be an arrow button there at the very edge of the screen that points to the right. Clicking that button will restore the course menu and allow you access to the menu buttons.

The bulk of your course will be in Course Content.  

My syllabus won’t open.

You may have an active pop-up blocker. You can either turn off the pop-up blocker or set it to allow pop-ups from the SAGU website. Our eHelp Setup page has instructions on changing pop-up blocker settings. Internet Explorer users should also follow the instructions on making SAGU a Trusted Site.

How do I know what operating system I have?

To find out your version of Windows, go to the Start menu and select My Computer. On the My Computer window, right-click in the empty space and select Properties. Your version of Windows will be listed on the General tab under System.

To find out your version of Mac OS X, go to the Apple menu and select About This Mac.

How do I know what browser version I use?

For Internet Explorer in Windows, go to the Help menu and select “About Internet Explorer.”

For Safari on a Mac, open the Safari menu and click “About Safari.”

Tegrity isn't working with Internet Explorer.

Tegrity isn't working with Google Chrome

Do I need to do anything to my computer for it to work with SAGU online courses?

See our eHelp Setup page for more information on technology requirements that will help minimize problems with online courses?

I logged in to Blackboard and don’t see all my classes.

Blackboard is only for online courses at SAGU. On-campus courses will show in mySAGU, but will not show in Blackboard. If you only see some of the online courses you should be taking for the semester, please contact SDE Tech Support or the Distance Education office at 1-888-243-3807.

If you previously had access to your courses, you may have had your access restricted due to an incomplete requirement such as the Course Enrollment Verification or the SDE 101 Exam. Please check your Lionmail account for information.

I clicked on a link in the course and it doesn’t do anything.

This is most commonly a pop-up blocker problem. Please see our eHelp Setup page for instructions to allow pop-up windows in the SAGU online learning environment.

I can’t see the link to something in my course.

The most common issue when something is missing from a course is that the availability date has passed. This is a time and date set by the instructor in which the assignment or test is no longer viewable to students. Your instructor is the best person to contact about this issue to either help you find the item or to re-open it for you.

Please note: Re-opening, changing dates, or accepting work late for any reason is entirely at the discretion of the instructor.

I submitted the wrong file to my assignment. What do I do?

You will need to contact your instructor for any reopening or resetting of assignment submissions.

It says in the course that I need to take tests in Respondus LockDown Browser. What does that mean?

Respondus LockDown Browser is a specialized internet browser made specifically to add security features to online tests. Though not used by all instructors, any test designated to use Respondus LockDown Browser will only be accessible through that program. Click here for more information on how to download and use Respondus LockDown Browser.

My test or quiz was interrupted while I was taking it.

The best thing to do in this situation is to try to resume the test. If possible, get back into the test using the link in Blackboard. If you are unable to do so, however, you will need to contact your instructor to get the test reset. This will probably mean that you will have to retake the test, since resetting erases previous answers.

Please note: Re-opening, changing dates, or accepting work late for any reason is entirely at the discretion of the instructor.

My lecture keeps pausing as I watch it, sometimes for minutes.

This problem usually stems from a connection problem between your computer and the school’s website. Try watching other online media, such as streaming videos or music, to see if you have a problem with that. Internet Explorer can also experience this issue when the SAGU site is restricted by security settings. Click here to go to our eHelp Setup page for instructions on making SAGU a Trusted Site.

Is it possible to download the actual slide shows you use in your lectures? If so where?

Screenshots and slides are printable from the Tegrity lecture, but the actual file your instructor used for the presentation is not included in any Tegrity download. Some computers have the option to print to a file instead of a printer (XPS or PDF documents, for instance), but if you would like the actual presentation files, you will need to contact your instructor.

Can I forward my email from LionMail to different email account?

Yes, you can. For directions on how to do this, click here.